Shipping Return Policy

Shipping & Return Policy

Welcome to Fashion Aftermath's shipping return policy page.

If you wonder about any of the following below, you are right here.

  • Missing shipping details
  • You would like to return one of your purchases
  • When does my order arrive?
  • I don't like my purchase and would like to return it

We source for vintage clothing and sell as well as ship from our base in London, the capital of the United Kingdom.

Of course, we ensure that your shopping experience with us is as smooth and enjoyable as possible.

Therefore, you'll find detailed information about our shipping return policies.

Shipping Information & Policy

At Fashion Aftermath, we take pride in providing fast and reliable shipping services.

We are reliable and able to ship to our valued customers across the United Kingdom and other locations worldwide.

Shipping Methods

We understand that when you place an order for vintage clothing, you're eager to receive your items promptly.

That's why we strive to process orders within 1-2 business days.

Once your order is on it's way, you will receive a confirmation email with tracking information so you can keep an eye on your delivery.

If you have any specific shipping requests or questions about our shipping methods, please reach out to us.

Your satisfaction is our priority!

Return & Exchange Policy

While we do our best to curate and deliver high-quality vintage clothing, we understand that there may be instances where you need to return or exchange an item.

Furthermore, we are here to assist you with our hassle-free return and exchange policy.

Do you Allow Order Returns?

Firstly, we are subject to UK laws, stating that there are also excections for suppliers not allowing a customer return (GOV.UK, 2023)

When You Are Not Obliged to Offer a Refund

In certain situations, you are not legally obligated to provide a refund to a customer. These include:

  • The customer is aware of the item's defect at the time of purchase. If a customer knowingly purchases a faulty item, they cannot demand a refund later.

  • The customer creates damage to the item while attempting to fix it or had someone else do it. If a customer damages an item during self-repair or by enlisting the help of a third party, they are responsible for the damage and are not entitled to a refund. However, they may still be eligible for a repair, replacement, or partial refund under certain circumstances.

  • The customer simply changes their mind about the item. If a customer decides they no longer want an item due to factors like size or color, they are not entitled to a refund unless they purchase the item without having the opportunity to inspect it beforehand.

Special Cases for Returns

In some instances, a refund may be required for faulty items, including:

  • Personalised or custom-made items: Items that are personalised or customised specifically for a customer, such as upcycled items, may receive a refund if they are defective.

  • Perishable items: Items that are perishable, such as frozen food or flowers, may be subject to refund if they show damage or they are not in a resaleable condition.

  • Newspapers and magazines

  • Unwrapped CDs, DVDs, and computer software

Additionally, you may return items within 30 days of the delivery date for a full refund. 

To be eligible for a return, the item must be in its original condition.

The products you hold must be in excellent condition, and in its original packaging.

We want you to be completely satisfied with your purchase, and we'll do everything we can to make the return process straightforward.

Order Exchanges

If you find that you'd like to exchange an item for a different size or style, please contact our dedicated customer support team within 14 days of the delivery date.

We'll be more than happy to guide you through the exchange process, ensuring you get the item you truly love.

How to Initiate a Return or Exchange

  1. Contact our customer support team via ticket here to request a return or exchange. Please provide your order details, and we'll assist you promptly.
  2. Once your request is approved, carefully package the item, including a copy of your invoice or order confirmation.
  3. You will receive our address, once you are coordinating the return with our customer support team.

Upon receiving your return, our team will inspect the item and process your refund or exchange as quickly as possible.

We want you to be completely satisfied with your shopping experience.

Contact Us

Your satisfaction is our top priority, therefore we're here to assist you with any questions.

If you have any concerns you regarding our Shipping & Return Policy, message us directly.

Should you require assistance or wish to clarify any aspect of our policy, please don't hesitate to reach out.

Thank you for choosing Fashion Aftermath for your vintage clothing needs.